5. New Smart Home Use Cases
In 2017, the majority of applications revolved around security and thermostats, and the devices did not interoperate. In 2018, smart home device makers will take a platform approach, and the devices will interoperate and new use cases will emerge such as appliance diagnostics, energy conservation and the prevention of major damages during natural disasters.
6. Homeowner Data Sharing
Sharing the data of homeowners with businesses will probably be the next big thing in smart home technology. Having your fridge order the food you need or setting the lights and preferred temperature for your arrival is what is coming soon. The data that you share with the smart devices will be of great interest to the companies that build such products.
7. Increased Efficiency, Control And Customization
AI is set to disrupt the home. Technology will become much more efficient, and we will be able to control everything from appliances to radio volume to security from one central place. As a matter of fact, as AI develops, we eventually won’t need to manually control anything, as these devices will automatically adjust to our preferences.
8. Customer Service As A Differentiator
With more and more smart home devices entering the market, there is an opportunity for forward-thinking companies to use customer service as a differentiator. An IoT environment can present a number of challenges for consumers ranging from basic troubleshooting to privacy concerns. Companies that are innovative and knowledgeable about delivering customer service excellence will stand out. – Michael Ringman, TELUS International
9. More Security Concerns
We’ll see a proliferation of integrated platform solutions from big players in tech. Amazon will offer in-home food delivery straight to your fridge, leveraging its smart home platform. However, security will be a concern; a customer’s home could be robbed by a contractor. I also see a future where passwords are leaked or homes get hacked, and that’s something the big players need to plan for.